Refund Policy

This Refund Policy forms part of the Terms of Service for Galactic Outreach, run by Joan Gumban, a sole trader in Davao City 8000, Philippines (we, us or our). It says when money comes back for a credit pack (a pack) and how to ask.

This version applies to packs bought on or after 27 September 2026. A pack bought before then keeps the terms it was sold under: a full refund within 14 days of your first payment, whether or not it had been used.

1. There is nothing to cancel

1.1 One-off payments. A pack is a single payment. Nothing renews, no card is kept for a future charge, and credits do not expire, so there is no subscription to stop and no date on which what you paid for runs out. An unspent balance stays on the account.

1.2 Stopping. You can stop using the Service whenever you like. Nothing is deleted when you do: your leads, your templates and your send history stay where they are until you erase them or close the account.

2. When we refund

2.1 Your first pack, unused, within 14 days. Within 14 days of your first payment, while the pack is unused, we will refund it in full if you ask. No reason needed. Unused means your balance still holds every email and lead search the pack added. This applies to the first pack you buy, not to every pack after it.

2.2 Duplicate or accidental charges. These are refunded in full whenever they happen. If you were billed twice, or charged for a pack you did not buy, tell us and we will put it right.

2.3 A broken service. If the Service is broken and we cannot fix it in a reasonable time, we will refund the credits you could not use.

2.4 Otherwise, not once a pack is in use. Emails already sent and lead searches already run cannot be returned. Because nothing renews, the most you can ever be out is the one pack you chose to buy.

2.5 What a refund takes back. A refund takes the pack's credits back off the account at the same time, automatically, as soon as PayPal confirms it. That is why only an unused pack can be refunded: the whole pack comes off, and on a pack already in use that would leave the balance below zero.

3. Credits that come back on their own

A lead search that runs, finishes and finds nothing gives its own credit back without being asked. The public services it reads limit requests by address, and every campaign here leaves from the same one, so an empty result is never your doing. Cancelling a search part-way through does not refund it: the run had already spent the time.

4. What we do not refund

• Your email provider's costs. You connect your own account and pay it directly; we never charge for sending and cannot refund what we did not take.
• Credits you bought and have not spent. They do not expire, so nothing has been lost. They are still on the account waiting to be used.
• Send credits behind history you later erase. Erased sends stay counted, so erasing the record is not a way to get the credits back.

5. How to ask

Email hello@galacticoutreach.com from the address on the account, saying which charge you mean. We reply within 3 business days, and approved refunds go back to the original payment method through PayPal, usually within 5 to 10 business days depending on your bank.

6. If you disagree

Write to us first: most billing problems are a mistake we can fix faster than a dispute can. If we cannot agree, you keep whatever rights you have under the law where you live, and PayPal's own dispute process remains open to you. Section 13 of the Terms of Service covers anything further.

7. Changes to this policy

If this policy changes, the new version applies only to packs bought after it takes effect. A pack you already hold keeps the terms it was sold under, as packs bought before 27 September 2026 do.