Terms of Service

The website at galacticoutreach.com and the dashboard behind it (together, the Service) are owned and operated by Joan Gumban, a sole trader in Davao City 8000, Philippines (we, us or our).

These Terms of Service (the Terms) govern your use of the Service. By creating an account, buying a pack, or otherwise using the Service, you agree to these Terms on behalf of yourself or the business you represent, and you confirm that you have the authority to do so. You must be at least 18 years old. The Service is for business use. If you do not agree to these Terms, do not use the Service.

1. The Service

1.1 What it does. Galactic Outreach is a dashboard for cold email campaigns. It finds business contact details from public sources, helps you write email templates, checks a batch before it goes out, and sends it through an email provider you connect yourself.

1.2 It does not send for you. No email leaves from our infrastructure or under our name. You supply credentials for an email provider (currently Resend, Amazon SES, Mailgun or SendGrid, or your own Microsoft 365 or Google Workspace mailbox), and messages leave under your account with that provider, subject to its terms as well as these. Each provider sets its own rules and limits on what you send; read them before you send.

1.3 Changes to the Service. We may add, change or remove features, or suspend the Service for maintenance, at any time. If a change leaves you unable to use credits you have paid for, the Refund Policy says what you get back.

2. Accounts

2.1 Creating an account. Some features require an account. When you register, give accurate and complete information and keep it current. One account holds one campaign.

2.2 Account security. You are responsible for keeping your sign-in credentials confidential and for everything done through your account. If you believe someone else has access, tell us at once. We are not liable for losses caused by your failure to keep your credentials secure.

2.3 Closing your account. You can stop using the Service at any time, and erase your campaign data from the dashboard. To close the account itself, write to us.

3. Your responsibilities as the sender

You are the sender of every message. You decide who is contacted, and you are responsible for the legality of contacting them. In particular:

• You must have a lawful basis for contacting each recipient under the law that applies to them, which is usually the law of their country rather than yours.
• You must honour opt-out requests promptly. The software keeps a do-not-contact list and applies it before sending; keeping it accurate is yours to do.
• You must include a real postal address and a working unsubscribe route in your messages. The software requires the address before a campaign can exist, but it cannot verify that it is yours.
• You must give the people you contact any notice the law requires of you, such as the notice the GDPR requires when data was not collected from the person it is about. The Privacy Policy explains what the software does and does not cover.
• You must not use the Service to send anything unlawful, deceptive or harassing, or to contact people who have asked you not to.

The compliance features described on this site are aids, not guarantees. They reduce common mistakes; they do not make an unlawful campaign lawful, and they are not legal advice.

4. Access and acceptable use

4.1 Licence. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own business's campaigns.

4.2 Restrictions. You may not: (i) resell, rent, sublicense or otherwise give a third party access to the Service, or run campaigns for others through one account; (ii) copy, modify, decompile, disassemble or reverse-engineer any part of the Service, except as the law expressly allows; (iii) access the Service to build a similar or competing product; (iv) interfere with or overload the Service, get around its limits, checks or security, or reach any part of it by automated means other than the interfaces we provide (such as the MCP endpoint and its keys); or (v) use the Service in breach of Section 3 or of any law.

5. Packs and payment

5.1 One-off payments. Credit packs are one-off payments through PayPal, in US dollars, priced on the pricing page. A pack grants a number of emails and lead searches, and the software counts what you use against that balance.

5.2 Nothing renews. Nothing is charged automatically, and a balance does not expire: unspent credits stay on the account until you use them. Refunds are covered in the Refund Policy, which forms part of these Terms.

5.3 Prices. We may change the price of future packs at any time. A change never affects a pack you have already bought or credits you already hold.

5.4 Your provider's charges. Whatever your email provider charges for sending is between you and it. We never charge for sending.

6. Ownership, your data and feedback

6.1 Ours. The Service and its content, including its software, design, text and trademarks, belong to us or our suppliers. These Terms give you no ownership of them, only the licence in Section 4.1. All rights not expressly granted are reserved.

6.2 Yours. Your campaign data (your leads, templates, send history and do-not-contact list) is yours. You can export it from the dashboard at any time, and erase it from there. You give us the permission we need to host, copy and process it in order to provide the Service to you, and for nothing else.

6.3 Feedback. If you send us feedback or suggestions about the Service, we may use them freely, for any purpose, without paying or crediting you. Please do not send feedback you consider confidential.

7. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes what we collect about you and why, and our Data Processing Agreement, which governs how we process your campaign data for you. Both form part of these Terms. If these Terms conflict with either of them on personal data, that document controls.

8. Third-party services

The Service works with services we do not control: your email provider, PayPal, the sign-in providers you choose, and, if you turn on automation suggestions, the AI provider whose key you save. Your use of each is governed by its own terms and privacy practices, and we are not responsible for them. An outage or change at any of them can interrupt the parts of the Service that depend on it.

9. Indemnity

You agree to defend, indemnify and hold us harmless from any claim by a third party, and the reasonable costs and legal fees arising from it, to the extent it arises out of (i) the messages you send or the people you choose to contact, (ii) your breach of these Terms, or (iii) your breach of any law. We will tell you promptly of any such claim we become aware of, and you may not settle it in a way that admits fault on our part without our written consent.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT A GUARANTEED LEVEL OF UPTIME. TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT CONTACT DETAILS IT FINDS ARE ACCURATE OR CURRENT, OR THAT ANY MESSAGE WILL BE DELIVERED OR ANSWERED.

We will make reasonable efforts to keep the Service running and to restore it promptly when it is not.

11. Limitation of liability

TO THE MAXIMUM EXTENT THE LAW ALLOWS: (A) WE ARE NOT LIABLE FOR LOST PROFITS, LOST BUSINESS, LOST DATA, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, NOR FOR THE CONSEQUENCES OF MESSAGES YOU CHOSE TO SEND; AND (B) OUR TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICE IS LIMITED TO THE GREATER OF US$50 AND THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. MORE THAN ONE CLAIM DOES NOT RAISE THIS LIMIT.

Nothing in these Terms limits liability that cannot lawfully be limited.

12. Suspension and termination

These Terms apply for as long as you use the Service. We may suspend or close an account that breaches these Terms, that is used to send unlawful messages, or that puts the Service or other customers at risk. Where the breach can be fixed, we will tell you what is wrong and give you a reasonable chance to fix it first. Sections 6, 7 and 9 to 14 survive the end of these Terms.

13. Governing law and disputes

13.1 Talk to us first. Before starting any formal proceedings, write to us at hello@galacticoutreach.com describing the problem and what you want. We will try in good faith to resolve it with you, and either of us may go further if it is not resolved within 30 days.

13.2 Law and courts. These Terms are governed by the laws of the Republic of the Philippines, and the courts there have jurisdiction. If you deal with us as a consumer, this does not remove protections you have under the law of your own country.

14. General

14.1 Changes to these Terms. If these Terms change materially, we will tell you by email, at the address on your account, before the change takes effect. Continuing to use the Service afterwards means you accept the new version.

14.2 Electronic communications. You agree to receive notices from us by email or on the Service, and these satisfy any requirement that a notice be in writing.

14.3 Entire agreement. These Terms, with the Privacy Policy, the Refund Policy and the Data Processing Agreement, are the whole agreement between you and us about the Service. If a provision is found unenforceable, it is changed to the minimum extent needed and the rest continues in effect. Not enforcing a provision is not a waiver of it. “Including” means “including without limitation”.

14.4 Assignment. You may not transfer these Terms without our written consent. We may transfer them to a successor to the Service, and will tell you if we do.

14.5 Accessibility. We aim for the Service to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If anything is hard to reach or use, tell us and we will make reasonable efforts to fix it.

14.6 Contact. Joan Gumban, Galactic Outreach, Davao City 8000, Philippines. hello@galacticoutreach.com.