Results and billing

Overview is the state of the campaign in one screen: the size of the queue, what has gone out, and the verdict from Safety checks. It is the screen to open when you want to know whether anything needs you.

Emails sent, Cities, Message types and Data sources each expand one part of it into a full page, so a panel worth studying can be opened, linked and bookmarked on its own.

Start with the verdict. SEND means the written batch can go. HOLD names the check that is blocking it, and that check's own row says what to do about it.

Then the held count: leads that were found but will not be sent. Each keeps its reason, such as already contacted, consent required, unknown jurisdiction or no mail server, so a queue that shrinks after a search is explained rather than a mystery. Safety checks breaks them down by reason.

Emails sent is the record: volume over time, and the send log behind it. Where a provider reports back, deliveries, bounces and complaints appear here too, which is the whole reason to add the webhook when you connect one.

Sends and searches are metered separately, and both are counted from what actually happened rather than from what was requested. A send that fails is not billed as a send, and a test email from Send a test is not billed at all.

A lead search spends one credit per city searched, and one that finishes having found nothing gives its credit back. Credits from a pack never expire, and nothing renews.

No. Erased sends stay counted, so clearing the record is not a way to get credits back. The Refund Policy says the same.

With your provider's webhook connected, Emails sent shows the share of sends that bounced and the share reported as spam, across the whole campaign. Keep hard bounces under 2% and complaints under 0.1%. Gmail's sender guidelines treat 0.3% complaints as the line never to reach.

The After the send panel on Emails sent draws two rows of blocks: spam complaints and bounces over the last 30 days, each against your provider's own line. A row fills up to a gap at the line. Past it, the safety checks hold every send until the rate comes back down, which it does as those events age out of the 30 days.

The lines are the providers' own: 0.08% complaints and 4% bounces for Resend, 0.1% and 5% for Amazon SES, 0.1% and 4% for Mailgun and SendGrid. A row is green under half the line, amber from half, and red at it. The hold waits for 200 sends in the window and two complaints or five bounces, so one early complaint does not stop a new campaign.

It needs your provider's webhook: without one, no bounce or complaint reaches Galactic, and the check says it cannot measure rather than showing a pass. A Microsoft 365 or Google Workspace mailbox reports nothing back at all, so it has no graph; its 50-a-day ceiling is the guard instead.